Strategic Plan
Share |


Enable organizations to thrive financially.


NACM North Central in every business credit decision.


Sharing collective wisdom
Building a trusted network
Advancing the credit profession


2016-19 Strategic Plan

Customer Focus: An unrelenting focus on the success of members and their organization

  • Understand our customers, now and in the future.
  • Provide relevant and innovative products and services to meet the ever changing needs of our members and customers.
  • Advance the career of the credit professional through lifelong learning.
  • Expand, engage and leverage traditional and non-traditional industry group.

Innovation: An innovative culture addressing evolving needs of the profession

  • Elevate the role of the credit professional in the corporate success.
  • Utilize technology to provide seamless access to relevant tools and information.
  • Develop approaches to gain visibility and relevance to other functional areas within the member organization (sales, purchasing, supply chain management, etc.).
  • Create platforms for best and smart practices to solve risk management issues.

Organizational Excellence: A sustainable organization led by dedicated volunteer leaders and professional staff

  • Continue to increase operational efficiency by implementing automation and streamlining processes.
  • Ensure volunteer leadership is representative of a diverse membership.
  • Maintain association structure to ensure effective staffing that aligns with the strategic plan.
  • Develop and utilize benchmarks and performance metrics.
  • Identify new sources of revenue to sustain and grow a successful organization.